Retail CIO Outlook Weekly Brief
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Nick Burton, Vice President Digital Development, Avon
Lauren Freedman, SVP Digital Strategy/Chief Merchant, Astound Commerce
The competitive landscape is challenging and knowing one’s customer may be more important than ever before.
Mike Ruchensky, VP and CIO, Swift Transportation [NYSE-SWFT]
Today’s fleet managers—and their drivers—face heightened responsibilities in an increasingly competitive transportation industry.
Susanna Zhu, Vice President, Head of U.S. Supply Chain Operations, The Hershey Company
Today, the shopper has many choices: home delivery, order online pick up in-store, a visit to the local market, subscription services and more.
Chris Brook-Carter, Managing Director of RWRC (Ascential)
A foot race is on for retailers and brands to join up the dots around their data as they seek to control an understanding of their customers.
Anishiya Taneja, CIO, Serena & Lily
Change is occurring within industries and making odd bedfellows through the Internet of Things (IoT).
Sue Yasav, VP, Market & Consumer Insights, Synchrony Financial [NYSE:SYF]
Financing can help close the sale, drive customer loyalty and create an opportunity to increase and maintain market share.
Mark Digman, CMO, ROI Revolution
Of all the digital marketing avenues available to the modern retailer, paid search provides opportunity for scalable, ROI-driven campaigns like few others.
John O'Reilly, VP of Business Development, Aptaris
When consumers demand instant gratification, including fast delivery and information at their finger-tips, the speed of retail must be accelerated.
Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
Yvonne Lim, Senior Director, Razer Inc.
It is hard to have a conversation about technology nowadays without talking about blockchain or some sort of distributed ledger technology (DLT).
Diane Magers, CEO, Customer Experience Professionals Association
Technology can help us achieve better customer experiences but in the end, it is the human experience and needs that we must care for.
Amy Zirkle, Ex Vice President, Industry Affairs, Electronic Transactions Association
There are few industries yet untouched by the tidal wave of technological innovation.
Jennifer Sherman, SVP, Product and Strategy, Kibo
Today’s retail software has become very good at providing detailed online order history that can provide merchandising suggestions for the customer’s next visit.
Matthew Klyman, Chief Information Officer, Marshall Retail Group
We don't want retail to be a cold and sterile environment and we love the fact that we have a four wall environment that we get to talk to our customers.
Jozo Džakula, CIO, Konzum
Since connectivity became omnipresent, technology companies are seeking a way to connect everything to the Internet.
Dr. Mark Chrystal, Chief Analytics Officer at rue21 & Co-Founder, MachineCore, Inc.
AI is going to grow up rapidly; Moore’s law may apply for a while, but its development will almost certainly outpace anything we have seen before.
