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The Key to the 360-Degree Customer View: Buyer Personas

Greg Petro, President and CEO, First Insight

Only Fools Fragment: How Seamless Experiences Keep Customers

Scott Rigby, Head of Digital Transformation for Enterprise Solutions, APAC, Adobe

Considerations for Casinos and Gaming Operations

Matthew Klyman, Chief Information Officer, Marshall Retail Group

Texting Your Way to Online - Retail Store Connections

Angela Hsu, SVP of Marketing and eCommerce, Lamps Plus

Texting Your Way to Online - Retail Store Connections

With the growing success of text chat on LampsPlus.com, we recently began to look for ways to build better connections between our online customers and our brick and mortar lighting

What Separates Successful Retailers from Others?

Richard Flint, COO & Executive Board, HEMA

What Separates Successful Retailers from Others?

In the highly-competitive market that we have today, the only key to sustenance is unceasing evolution.

The Connected Employee: What Every Business Leader Needs to Know

Andrew Morawski, President & Country Chairman, Vodafone Americas

All over the world, today’s enterprises are operating in an increasingly complex business landscape.

Natural Intelligence and Artificial Expectations

Gael DE Talhouet, Vice President Brand Building, Essity GMBH

Natural Intelligence and Artificial Expectations

Contrarily to most legacy IT solutions and platforms, AI is not a tech tool that runs in the background. It is not an enabler that business and customer-facing people can ignore.

Retail Digital Convergence

Ruben Martin, CEO & Co-founder, Quivers

Retail Digital Convergence

The main goal is helping consumers find exactly what they need and ensure they receive the information to make a purchasing decision while having a great experience.

The Paradigm Shifts in the Retail World

Phillip Raub, Founder and President, b8ta

The Paradigm Shifts in the Retail World

The retail industry has always been a part and parcel of Human Society.

Do IT Professionals Have a Social Responsibility?

Sam Segran, CIO, Texas Tech University

Do IT Professionals Have a Social Responsibility?

As IT professionals, we should strive to leave the cyber world better than we found “IT”!

Artificial and Emotional Intelligence: The Corporate Balancing Act

Nick Burton, Vice President Digital Development, Avon

Artificial and Emotional Intelligence: The Corporate Balancing Act

Companies are standing on the precipice of technological revolutions every. Single. Day. Coupled with an increasing need to understand workforces and customers, balancing human connection with convenience is a real corporate conundrum.

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Matan Holander, VP Business Development

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.

E-commerce and the Data behind it

Klemen Drole, CIO, Lazada Group

E-commerce and the Data behind it

Big data is the new oil, powering the e-commerce ecosystem.

It is Indispensable for Retailers to Embrace Digital Transformation

Jean Laborde, Deputy CIO, FnacDarty

Digital transformation is your North Star, and you need to identify it and understand why it is the answer to your problems

Three Ways through Retailers Can Step Their Game Up in 2017

Fiona Swerdlow, VP, Research Director, Forrester Research

Three Ways through Retailers Can Step Their Game Up in 2017

This year has been no picnic for retailers. With Thanksgiving weekend upon us, many retailers are in the throes of the holidays and are doing all they can to achieve a strong finish to a bumpy, even bewildering year.

The Evolution of Technology for E-commerce

Robert Killory, Chief Innovation Officer, 3CLogic

The Evolution of Technology for E-commerce

Data from every channel should be aggregated and organized in order to garner key business intelligence across channels and specific to each channel.

How Cloud Technologies Help Retailers Stay Ahead of the Competition

Ian Pattison, Head of Retail Architecture, Google Cloud UK

How Cloud Technologies Help Retailers Stay Ahead of the Competition

Cloud can help unite and analyse various datasets to help brands evaluate sourcing decisions quickly and easily, with meaningful real-time inputs.

Was Darwin Wrong About Retail?

Richard Heyman, SVP & CIO, Gordmans Stores in Omaha, NE

Was Darwin Wrong About Retail?

Most of us like things to evolve predictably and at a pace that gives us time to absorb change without experiencing undue stress or upsetting the status quo.

Raising the Benchmark of a Good Customer Experience

Djamel Toubrinet, Marketing Director, Americas–Retail, Cegid Group

Raising the Benchmark of a Good Customer Experience

Thriving retail brands nurture deeper connections with shoppers by building communities.