Retail CIO Outlook Weekly Brief
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John David Woods, CMO, Dotcom Distribution
Sanjay Sivam, Director, Inside Sales and Services Sales, Poly Asia Pacific
Hui Wu-Curtis, Sr. Director, Customer Care Strategy-Global, Choice Hotels International
Jonathan Low, Ex-Co-Founder & Chief Technology Officer, honestbee
Rod Sides, Vice Chairman, US Retail, Wholesale and Distribution leader, Deloitte LLP
Global market forces combined with an increasing proliferation of retail channels, along with commoditization of products and pricing, have resulted in elevated expectations on the part of
Marc Kermisch, VP & CIO, Red Wing Shoe Co.
A commitment to innovation, quality and customer service has propelled Red Wing Shoes to a company whose leadership has stood the test of time.
Prabash Coswatte, CIO, Vallarta Supermarkets, VSI
Retail Security is being squeezed between two trends—the rising cost of labor and the leveraging of technology.
Dara Meath, Vice President - Information Technology, The Camuto Group
Retails can gather real-time behavioral data with AI to understand consumers’ needs at a deeper level, and more accurately forecast the goods they are most likely to buy.
Andy Weir, Executive General Manager, Bankwest Technology & Transformation
By providing the user an endless choice of instagramable selfies, retailers created a stage for their actor to star in and broadcast their brand story.
Lauren Freedman, SVP Digital Strategy/Chief Merchant, Astound Commerce
The competitive landscape is challenging and knowing one’s customer may be more important than ever before.
Nick East, CEO, Zynstra
To deploy at scale, management and operational processes need to be automated to reduce cost and risk.
Martin Granström, Sr Director, Head of Design, Sam's Club
"Design thinking” has recently entered our collective buzzword vocabulary, but it is much more than just office jargon. With the right understanding and application, design thinking can guide a company’s entire critical strategy.
Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
Perry Kramer, SVP & Practice Lead, Boston Retail Partners
Retailers that are thriving—and there are lots of them— anticipate and react to consumers’ demand for an enhanced and continuously changing retail experience.
Sam Segran, CIO, Texas Tech University
As IT professionals, we should strive to leave the cyber world better than we found “IT”!
Jeff Huckaby, Segment Director, Retail and Consumer Goods, Tableau Software [NASDAQ: DATA]
Business intelligence norms are evolving across the retail industry, and leading retailers are prioritizing analytics initiatives as a result.
Bettina Thorkelin, Regional Director Nordic, Omni-channel, Valitor
A 360-degree view of customer behavior offers an invaluable asset for the retailer to carve out a distinct voice and purpose across all the channels that consumers use to browse, shop, and return
Andy Mulcahy, Strategy and Insight Director, IMRG
We have all had occasions where we’ve felt that a lack of cutting-edge technology is holding us back. ‘If only this system could talk to this one’; ‘if we put an AI solution in there, it would improve our efficiency exponentially’ etc.
David Kerr, CEO, Octiv
Making connections between sales and marketing teams can be challenging, but when teams are committed, an entire organization can benefit.
Jett McCandless, CEO and Founder, project44
The retail industry is steadily shifting from brick and mortar to eCommerce, and customers ordering their goods online expect fast deliveries with updates every step of the way.
