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Encryption Equals Customer Service

Prabash Coswatte, CIO, Vallarta Supermarkets, VSI

Addressing Retail's Unfulfilled Promise

Lauren Mead, VP-Marketing, TrimeTrade Systems

Protect, Serve and Grow: Retailers Transform Processes with Science and Art

KS Kumar, CCO, Sutherland

Protect, Serve and Grow: Retailers Transform Processes with Science and Art

Retailers can differentiate themselves with customer service, but they need to do it profitably.

Disrupting the Retail Customer Experience

Hilary Hahn, VP, Customer Experience Innovation, Sykes Enterprises, Incorporated

Disrupting the Retail Customer Experience

AI is fueling the best retail experiences. It is the backbone for support and sales agents to tailor the best responses expediently, that solve issues or complete sales.

3 Trends on Every CIO's Holiday Wish List

Warren Perlman, CIO, Ceridian

The role of the CIO is expanding and becoming more customer-facing, as the position plays a larger function in client acquisition and relations.

The Benefits of Tinkering over Reinvention

Andy Mulcahy, Strategy and Insight Director, IMRG

The Benefits of Tinkering over Reinvention

We have all had occasions where we’ve felt that a lack of cutting-edge technology is holding us back. ‘If only this system could talk to this one’; ‘if we put an AI solution in

The IT Factor for Powering Your Paid Search Investments

Mark Digman, CMO, ROI Revolution

The IT Factor for Powering Your Paid Search Investments

Of all the digital marketing avenues available to the modern retailer, paid search provides opportunity for scalable, ROI-driven campaigns like few others.

Driving Consumer Experience through Intuitive Technology

Charlie Cole, Chief Digital Officer, VP, TUMI

Driving Consumer Experience through Intuitive Technology

It’s easy to overcomplicate. Ultimately retail is divided by two lowest common denominators of data–at the product level and at the customer level.

Time to Reach for the Clouds

Mike Ruchensky, VP and CIO, Swift Transportation [NYSE-SWFT]

Time to Reach for the Clouds

Today’s fleet managers—and their drivers—face heightened responsibilities in an increasingly competitive transportation industry.

Serving Soldiers and Airmen - Online and Around the World

Phil Stevens, CAO & CIO, Army & Air Force Exchange Service

Serving Soldiers and Airmen - Online and Around the World

Retail is the most competitive sector in business today with rapid innovation in the customer journey and the “last mile” of fulfillment.

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Matan Holander, VP Business Development

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.

AI becomes "Personal"

Sherif Mityas, CIO & CSO, TGI Fridays

AI becomes

Imagine it’s Thursday night, the kids have soccer practice and you’re always looking for a place to pick-up dinner on the way home.

Improving Agile Product Owner Effectiveness in Business Services Organizations

John David Woods, CMO, Dotcom Distribution

You are part of a service organization, and we know how to get things done quickly and efficiently.

Redefining Retail Industry with IoT and Big Data

Douglas Turk, Chief Marketing Officer, JLT Speciality

Redefining Retail Industry with IoT and Big Data

The retail insurance broking industry is facing an onslaught of new technologies with a promise of transformational change and value creation.

Role of CIO in Business Development and Innovations

David Beckerman, SVP & CIO, The Pasha Group

Role of CIO in Business Development and Innovations

At a recent executive summit, I presented a historical perspective of IT spend layered across our enterprise business capabilities.

Harnessing the Power of Personalization

Jean-Francois Bessiron, VP Goods International, Groupon

Harnessing the Power of Personalization

Companies seem to be good at collecting data on customers but have not quite tackled how to operationalise that data and use it for the benefit of the customers

Lessons Learned from a Barber

Bruce Valk, CIO & VP, Silver Star Brands

Lessons Learned from a Barber

Emotional Quotient (EQ) is a way to measure how a person recognizes his or her own emotions and other people's emotions.

Linking Customers to Your Stores - The Advantages of Text Messaging

Terre Wellington, Senior Vice President of Store Operations, Lamp Plus

Linking Customers to Your Stores - The Advantages of Text Messaging

For its ability to strengthen brand loyalty and offer a real human connection, texting is sure to be an important component in the future of brick-and-mortar customer service.