Service Management in the Age of Digitization

By : Douglas Duncan, CIO, Columbia Insurance Group

Retail Success Requires Boosting Operational...

By : Nick East, CEO, Zynstra

Disrupting the Retail Customer Experience

By : Hilary Hahn, VP, Customer Experience Innovation, Sykes Enterprises, Incorporated

Retail Technology: It's Not Always a Silver Bullet

By : Shelagh Stoneham, SVP of Chico's FAS, International Branding/Marketing Executive and Keynote Speaker

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Response Media: Bringing CRM to Life

By : Josh Perlstein, CEO

Designing for the Invisible Interface

By : Mohan Krishnaraj, Global Head of User Experience at HARMAN, a Samsung company

The Changing Paradigm of Retail CRM

By : Ben Eason, SVP, Client Development Conversant, Epsilon

Your Customers are on Smartphones: Are You...

By : Michael Jaconi, CEO & Co-Founder, Button

The Key to the 360-Degree Customer View: Buyer Personas

By : Greg Petro, President and CEO, First Insight

"Embracing Social Media to Enhance the Customer Experience"

By : Jim McCann, Founder and CEO, 1-800-Flowers.com

Extending the Power of your POS to Loyalty and CRM By : Mark Horbal, CIO & CTO, SpringBIG

The Realization that Online is Where the Future Is By : Reid Greenberg, SVP, Kantar Retail