Retail CIO Outlook Weekly Brief
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Aashish Chandra, CTO, Digital Transformation Leader, Tata Consultancy Services [NSE-TCS.NS]
Onyeka Nchege, CIO, Interstate Batteries
E-commerce has made it possible for us to deliver an exceptional and consistent customer experience, executed flawlessly via web, mobile, and store.
Pankaj Sharma, Senior Vice President, Home & Business Networks, Schneider Electric
Lithium-ion battery technology promises to bring welcome relief, because they last more than twice as long as traditional UPS batteries and weigh only about a third as much.
Ramy Nassar, Director, Mattel Retail WONDER Innovation Lab
Technology is impacting more than just how children play and the types of toys they engage with.
Diane Magers, CEO, Customer Experience Professionals Association
Technology can help us achieve better customer experiences but in the end, it is the human experience and needs that we must care for.
Bruce Valk, CIO & VP, Silver Star Brands
Emotional Quotient (EQ) is a way to measure how a person recognizes his or her own emotions and other people's emotions.
George Pepes, Retail Vertical Solutions Lead, Zebra Technologies [NASDAQ: ZBRA]
Retailers are starting to look toward enterprise-grade mPOS solutions that offer a consumer device-like interface design while meeting the durability, power and security needs of business
Curt Hilliard, CMO, DirectBuy
Effective digital marketing does not end when a customer purchases a product. In fact, for power brands and industry innovators, that’s when the real work begins.
Andrew Wilson, CIO, Accenture
Only a few decades ago, it would have been inconceivable for employees to collaborate in real time across continents.
Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
Troy Barnes, Chief Customer Officer, Pizza Hut
The recipe for sustainable growth comes down to 2 simple ingredients: attract new customers, and retain the ones you have for life.
Gael DE Talhouet, Vice President Brand Building, Essity GMBH
Contrarily to most legacy IT solutions and platforms, AI is not a tech tool that runs in the background. It is not an enabler that business and customer-facing people can ignore.
Anthony Jones, Head of eCommerce, Mid-Market Sales UKI, Google
What a fascinating space to be in right now. We’ve spent years waiting for technology to come and disrupt and, well, it looks like we’re more or less here.
Jason Richelson, Founder and CSO, ShopKeep
Over the next few years, Main Street is poised to witness a dramatic increase in the health of small businesses across the retail sector.
Shekhar Chhajer, CIO, Southeast Asia, India and CoC Sales Overseas, Mercedes Benz
Real estate is another industry which can immensely benefit as investments made by home buyers are huge.
Nizzi Renaud, CMO, Zazzle
The sharing economy can provide inspiration for any fast-growing retail player.
Sarath Singamsetty, Director, Nisum
In today’s digital age, data and information have become a retail organization’s biggest asset.
