Retail CIO Outlook Weekly Brief
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Pankaj Sharma, Senior Vice President, Home & Business Networks, Schneider Electric
Onyeka Nchege, CIO, Interstate Batteries
Eric Moriarty, VP, B-Stock Solutions
Martin Ros, SVP & Head of Intelligent Packaging, Stora Enso [HEL: STERV
Customers can also interact with the RFID tag using their smartphone to verify their packages are un-tampered-with, building trust with the retailer
Vlad Yakubson, Head of Retail, Retail Apparel Group
The key to all the analytics, AI and future technology is the “how” to apply them in a personal way to relate best to the consumer.
Mark Wang, Chief Data Scientist, Alorica
It might be painful to analyze where your brand is falling short, but consider feedback from your customers as a gift, not a pain point.
Brittany Feinson, VP, Communications, Marriott International [NASDAQ:MAR]
It’s Monday morning, I login to my email, I already have 20 messages awaiting my attention, and the day is only just beginning.
George Pepes, Retail Vertical Solutions Lead, Zebra Technologies [NASDAQ: ZBRA]
Retailers are starting to look toward enterprise-grade mPOS solutions that offer a consumer device-like interface design while meeting the durability, power and security needs of business
Jean-Francois Bessiron, VP Goods International, Groupon [NASDAQ: GRPN]
Companies seem to be good at collecting data on customers but have not quite tackled how to operationalise that data and use it for the benefit of the customers
Ferhat Hatay, Senior Manager of Strategy and Innovation, Fujitsu And Victoria Livschitz, Founder & CTO, Grid Dynamics
Moving e-commerce operations to the cloud offers a host of business benefits for retailers.
Kevin Brown, SVP of Innovation & CTO, Secure Power Division, Schneider Electric
So, we had our guys there fixing the problem before it escalated on the customer end.
Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
Marc Biosi, Global Director, Sitel
In today’s retail setting, personalization is key to engaging and keeping customers loyal to your brand.
Nicholas P. Resetar, Associate Attorney, Roetzel & Andress
By now, it is safe to say that Twitter, Facebook, Pinterest and MySpace are not merely fads that temporarily captured the attention span of the entire globe.
Patricia R. Hume, Chief Commercial Officer, iPass
We live in a mobile world, where a staggering 4.8 billion people around the world are mobile users. Among those billions, more than one billion are mobile professionals.
John Kenwood, VP, Capgemini [Euronext: CAP] And Charlie Li, EVP-Chief Cloud Officer, Capgemini [Euronext: CAP]
The great retail renaissance is underway, enlightened by digital, enabled by the cloud and enriched by an endless sea of data.
Bill Bass, Chief Marketing Officer, FULLBEAUTY Brands And Kara Lawson, Senior Director Ecommerce, FULLBEAUTY Brands
The best way to truly test a new technology is an A/B test: show half a random sample the new technology, hide it from the other half, then compare the performance of the two groups.
Scott Rigby, Head of Digital Transformation for Enterprise Solutions, APAC, Adobe
It’s a challenge for CIO’s to provide a technology transparent experience to customers when the average company has 91 marketing technologies driving its customer experience.
Hilary Hahn, VP, Customer Experience Innovation, Sykes Enterprises, Incorporated
AI is fueling the best retail experiences. It is the backbone for support and sales agents to tailor the best responses expediently, that solve issues or complete sales.
