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Digital in Retail: The Three Steps to Maturity

Paul Conder, Vice President, CX, CallisonRTKL

Local Foodmarket Retailers Transforming the Payment Experience

Steve Methvin, VP of Ecommerce and Retail Technology, Bozzuto’s

Adapting to a Post-Pandemic World of Commerce

Victor Elmann, Vice President, Vendor Management, Circuit City Corporation, Inc.

The Key to the 360-Degree Customer View: Buyer Personas

Greg Petro, President and CEO, First Insight

The Key to the 360-Degree Customer View: Buyer Personas

Today, our problem isn’t the lack of information, it’s a disconnect within organizations on what data can provide the most impactful consumer insights, and how to best analyze it.

The Customer Experience Challenge: Four Steps IT Operations Can Take to Solve It

Bill Talbot, VP, Solution & Product Marketing, CA Technologies

The Customer Experience Challenge: Four Steps IT Operations Can Take to Solve It

Analytics can also support the behind-the-scenes work of your IT operations and development teams.

The New Breed Customer-centric CIO

Sheldon Monteiro, SVP and CTO, Sapient [NASDAQ: SAPE]

IT alone has the perspective and reach to bring its knowledge of enterprise processes and systems to digital business transformation.

3 Ways Retailers Can Participate in the Sharing Economy

Nizzi Renaud, CMO, Zazzle

3 Ways Retailers Can Participate in the Sharing Economy

The sharing economy can provide inspiration for any fast-growing retail player.

ECM, "The Dragon" to Deliver Business Value

Thomas Phelps IV, CIO & VP-Corporate Strategy, Laserfiche

ECM,

One key metric in realigning IT is the percentage of IT spend focused on “keeping the lights on” versus business innovation.

Accounting for Online Payment Security as a Practice

Vennard Wright, CIO, WSSC (Washington Suburban Sanitary Commission)

Accounting for Online Payment Security as a Practice

Accounting for PCI requirements necessitates the need for significant planning up front, to develop and implement payment processing methods for customers and other entities.

Do IT Professionals Have a Social Responsibility?

Sam Segran, CIO, Texas Tech University

Do IT Professionals Have a Social Responsibility?

As IT professionals, we should strive to leave the cyber world better than we found “IT”!

A Century of Success: Red Wing Shoes Innovates for Continued Growth

Marc Kermisch, VP & CIO, Red Wing Shoe Co.

A Century of Success: Red Wing Shoes Innovates for Continued Growth

A commitment to innovation, quality and customer service has propelled Red Wing Shoes to a company whose leadership has stood the test of time.

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Matan Holander, VP Business Development

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.

Be Technically and Tactically Proficient: Embrace the 'And'

Steve Weiskircher, CIO, ThinkGeek Inc

Be Technically and Tactically Proficient: Embrace the 'And'

Omni-channel integration. Big Data. Mobile. Cloud. It seems every day there is a new technology being hyped and the pace continues to accelerate.

Need of Hour: Building Data Analytics Capability

Adam Saper, CFO, Eataly

Data collection has become easier at all levels of organizations.

How to Build an Agile Supply Chain Ready for What's Next in Retail

Susanna Zhu, Vice President, Head of U.S. Supply Chain Operations, The Hershey Company

How to Build an Agile Supply Chain Ready for What's Next in Retail

Today, the shopper has many choices: home delivery, order online pick up in-store, a visit to the local market, subscription services and more.

Ways to Take Friction Out of Cross-border Transfers

David Thompson, EVP, Global Operations and Technology, CTO & CIO, Western Union

Ways to Take Friction Out of Cross-border Transfers

There are a few core trends that I see resonating across the industry; all have to do with providing ease and convenience for the customer and the capability to move money in minutes.

The Future of Marketing: Creating 3-Dimensional Customer Profiles in an IoT Frenzied World

Jeanine Banks, EVP, Global Products & Solutions, Axway

The Future of Marketing: Creating 3-Dimensional Customer Profiles in an IoT Frenzied World

Customers are digitally tethered to mobile applications, social media platforms and websites, resulting in massive volumes of data.

What are Some Game-Changers that Retailers can Embrace in the 2018 E-commerce Market?

Dara Meath, Vice President - Information Technology, The Camuto Group

What are Some Game-Changers that Retailers can Embrace in the 2018 E-commerce Market?

Retails can gather real-time behavioral data with AI to understand consumers’ needs at a deeper level, and more accurately forecast the goods they are most likely to buy.

Taking AI the Last Mile in Retail The Key to Unlocking Insights that AI Provides

Tim Collins, President, Aimia's Intelligent Shopper Solutions

Taking AI the Last Mile in Retail The Key to Unlocking Insights that AI Provides

Artificial Intelligence and machine learning provide insights at a level of granularity and speed that we would not have dreamed of even five years ago.