Retail CIO Outlook Weekly Brief
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Faraz Mohamed, Director, Head of Innovation, Nisum
Artificial intelligence (AI) and machine learning are disrupting business as usual across industries.
Eric Moriarty, VP, B-Stock Solutions
By the end of 2017 the value of retail returns will be equivalent to total online sales: around $440 billion.
Anna Cole, Director of E-Commerce Operations, User Experience and Merchandising, Carhartt
It was hard to believe that a machine could out-think a genius like Kasparov.
Pankaj Sharma, Senior Vice President, Home & Business Networks, Schneider Electric
VRLA models could typically cost nearly 53 percent more than the Li-ion models over 10 years, making the Li-ion model the better investment over the longer term.
Eric Redmond, Global Director, Technology Innovation, Nike
AI can better support troops by improving training systems and creating novel curricula for war games.
Dr. Mark Chrystal, Chief Analytics Officer, rue21
We are in the midst of an industrial revolution that will impact the world economy and humankind every bit as much as the first industrial revolution did.
Rohan Penman, Global Head of Technology, T2 Tea
The traditional approaches to customers may not work in the years to come or become niche in their acceptance.
Alan Royal, Head of Technology Innovation and Business Transformation, Strategy CIO
IT project failure rates today still are in excess of 40 percent.
Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
Charlie Cole, Chief Digital Officer, VP, TUMI
It’s easy to over complicate. Ultimately retail is divided by two lowest common denominators of data–at the product level and at the customer level.
KS Kumar, CCO, Sutherland
Retailers can differentiate themselves with customer service, but they need to do it profitably.
John De Angelis, CIO, The Star Entertainment Group [ASX: SGR]
The most significant change over the past 5 years has been the role of technology in guest experience, enhancing our ability to deliver personalised and thrilling moments at scale.
Bruce Valk, CIO & VP, Silver Star Brands
While having a high IQ will definitely offer advantages, EQ is a more necessary component not only to have a happy life, but also a positive impact on your career.
Savio Thattil, CIO & SVP of Technology, Sephora Americas
To my mind, the top retail technology trend is mobile payments, and offering consumers greater optionality in how they pay, particularly with the advent of Apple Pay.
April Butterfield, Senior Director of Technology, Jabil And Gary Cantrell, CIO & SVP Information Technology, Jabil
Thanks to technology and the evolving digital economy, consumers have better access to goods and services than ever before.
Andy Mulcahy, Strategy and Insight Director, IMRG
We have all had occasions where we’ve felt that a lack of cutting-edge technology is holding us back. ‘If only this system could talk to this one’; ‘if we put an AI solution in there, it would improve our efficiency exponentially’ etc.
