Retail CIO Outlook Weekly Brief
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Stephen Barnham, SVP & CIO, MetLife Asia
KS Kumar, CCO, Sutherland
Retailers can differentiate themselves with customer service, but they need to do it profitably.
Hilary Hahn, VP, Customer Experience Innovation, Sykes Enterprises, Incorporated
AI is fueling the best retail experiences. It is the backbone for support and sales agents to tailor the best responses expediently, that solve issues or complete sales.
Warren Perlman, CIO, Ceridian
The role of the CIO is expanding and becoming more customer-facing, as the position plays a larger function in client acquisition and relations.
Andy Mulcahy, Strategy and Insight Director, IMRG
We have all had occasions where we’ve felt that a lack of cutting-edge technology is holding us back. ‘If only this system could talk to this one’; ‘if we put an AI solution in
Mark Digman, CMO, ROI Revolution
Of all the digital marketing avenues available to the modern retailer, paid search provides opportunity for scalable, ROI-driven campaigns like few others.
Charlie Cole, Chief Digital Officer, VP, TUMI
It’s easy to overcomplicate. Ultimately retail is divided by two lowest common denominators of data–at the product level and at the customer level.
Mike Ruchensky, VP and CIO, Swift Transportation [NYSE-SWFT]
Today’s fleet managers—and their drivers—face heightened responsibilities in an increasingly competitive transportation industry.
Phil Stevens, CAO & CIO, Army & Air Force Exchange Service
Retail is the most competitive sector in business today with rapid innovation in the customer journey and the “last mile” of fulfillment.
Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
Sherif Mityas, CIO & CSO, TGI Fridays
Imagine it’s Thursday night, the kids have soccer practice and you’re always looking for a place to pick-up dinner on the way home.
John David Woods, CMO, Dotcom Distribution
You are part of a service organization, and we know how to get things done quickly and efficiently.
Douglas Turk, Chief Marketing Officer, JLT Speciality
The retail insurance broking industry is facing an onslaught of new technologies with a promise of transformational change and value creation.
David Beckerman, SVP & CIO, The Pasha Group
At a recent executive summit, I presented a historical perspective of IT spend layered across our enterprise business capabilities.
Jean-Francois Bessiron, VP Goods International, Groupon
Companies seem to be good at collecting data on customers but have not quite tackled how to operationalise that data and use it for the benefit of the customers
Bruce Valk, CIO & VP, Silver Star Brands
Emotional Quotient (EQ) is a way to measure how a person recognizes his or her own emotions and other people's emotions.
Terre Wellington, Senior Vice President of Store Operations, Lamp Plus
For its ability to strengthen brand loyalty and offer a real human connection, texting is sure to be an important component in the future of brick-and-mortar customer service.
